Frequently Asked Questions 

-What are your shipping rates?

-All domestic orders ship free (first class mail)
Priority rates:
-one shirt or up to two baby/child shirts:  $5.25 priority
-2 or more adult shirts: $6.50 priority mail

*International orders
ship via first class mail to keep your shipping costs low. Rates to Canada are very low;  it costs $3.75 to send a child's shirt and $4.25 to send an adult shirt.  If you wish to pay for priority, please email us for a shipping quote.

*I am not comfortable paying online. Can I order through the mail or by phone?
Absolutely. If you would like to pay by credit card, call us at (502) 744-5903 and we will take your credit card information over the phone. If you are more comfortable sending a cashier's check or money order, just send an email to sales@iusedtobecool.com and we will give you our mailing address.

*What if I don’t have a paypal account? When I go to checkout it takes me to paypal.

You can pay with a credit card without having a paypal account. When you go to
checkout, you will go to a page that has credit card information on the left and paypal information on the right. Just fill out your information on the credit card side.


*Is my payment secure?
Absolutely secure. Processing your credit card payment through paypal is the safest way to pay online.

 *I need the shirt for a party this weekend....
We ship fast, and are located in Louisville, Kentucky.  If you order by Tuesday, we can usually get it out to you on Wednesday and, as long as you choose Priority shipping at checkout, you will have it by Friday or Saturday.  Depending on where you live, if you order by Wednesday we can get it to you by Saturday.  Just be sure to email us and let us know how soon you need it.

*This is a gift.  I would like to send it directly to the recipient...
You have the option at checkout to send to a different shipping addresss.  We will happily gift wrap your shirt at no charge and include a handwritten gift note.  Email us and let us know what to write.
 
*How do I know if the shirt will fit?
It is important to check your size against the sizing charts on each product page. Compare it to the measurements of a shirt that fits you well.
 
 *There are products that I would like that you don’t have listed…
Email us at sales@iusedtobecool.com. We may be able to get what you want.

*How fast do you ship?
We generally ship very fast, within 2 days of your order.

*Do you accept returns?
Our #1 goal is customer satisfaction.  If your shirt does not fit, please contact us to arrange to ship it back for an exchange or refund.

Shirt quality:
We sell high quality shirts.  Our short sleeve men's and women's shirts are the Gildan 2000 and 2000L, respectively.  Our women's short sleeve organic shirt is the Anvil 428, men's is the Anvil 420.  Our women's long sleeve shirt is the Anvil 478, and the men's long sleeve shirt is the Gildan 2400.  These are all shirts that will wear for a long time and hold color.  They shrink minimally, less than 1/2 size.  For exact measurements, please see the measurement charts.

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